This page lists suggested hardware maintenance solutions. Other suggestions may be found in the Troubleshooting guide. If your problem is not resolved then please e-mail: RASmith(at)QinetiQ.com, replacing (at) with @, for assistance, remembering to state what equipment and software versions you have, and who your supplier was.
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A-series R-Theta Arm radial movement is stiff
All Krautkramer/Agfa/GE A-Series R-theta arms are supplied with felt washers protecting the radial-movement bearings from ingress of dust and dirt. However, these bearings are actually sealed, preventing the worst effects of dirt, and the felt washers have the effect of making the arm very difficult to move in and out until the washers are well worn. If your environment is not extremely dusty or dirty then you are unlikely to have any problems if you remove these felt washers. At QinetiQ we do this routinely with new ANDSCAN R-theta arms by sliding the black plastic sleeves down the arm away from the bearings and cutting the felt washers. However, QinetiQ Ltd does not accept responsibility or liability if you choose to remove the felt washers yourself from your own R-theta arm.
Spare Parts
Spare parts are available for customer fitting in most cases, although it should be noted that the fitting of certain parts will affect the positional calibration of the arm, requiring recalibration by your supplier. For advice and a quotation, please e-mail: RASmith(at)QinetiQ.com, replacing (at) with @, remembering to state your problem, what equipment (including serial number) and software versions you have, and who your supplier was. If you do not receive a response within 5 working days then please telephone +44 (0)1252 397413, +44 (0)1252 395655 or +44 (0)1252 396774 with the above information to hand.
Spare Parts
Spare parts are available for customer fitting in most cases, although it should be noted that the fitting of certain parts will affect the positional calibration of the arm, requiring recalibration by your supplier. For advice and a quotation, please e-mail: RASmith(at)QinetiQ.com, replacing (at) with @, remembering to state your problem, what equipment (including serial number) and software versions you have, and who your supplier was. If you do not receive a response within 5 working days then please telephone +44 (0)1252 397413, +44 (0)1252 395655 or +44 (0)1252 396774 with the above information to hand.
For advice and a quotation, please e-mail: RASmith(at)QinetiQ.com, replacing (at) with @, remembering to state your problem, what equipment (including serial number) and software versions you have, and who your supplier was. If you do not receive a response within 5 working days then please telephone +44 (0)1252 397413, +44 (0)1252 395655 or +44 (0)1252 396774 with the above information to hand.
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Author: R A Smith.
Copyright © 2004 QinetiQ Ltd. All rights reserved.
Revised: September 22, 2006